PRIVACY POLICY

The protection of personal information is of utmost importance to Studio Beate Snuka. The customer’s personal information is processed and secured with care. The goal of this privacy policy is to inform the customer about the way in which Studio Beate Snuka uses the personal information that is collected from it’s customers on or through our website. This Privacy Statement only applies to our website and does not apply to other websites to which our website links. These third-party websites fall under the responsibility of their respective owners. The user is responsible for the Content that he/she shares through the website, as well as the information that the user herself makes accessible to third parties through the Website. The information that we gather is solely used to enable the usage of the service and the Website by the user.

All information provided by our customers is only used to ensure a fully functional website and ordering process. All information is strictly confidential and is treated in accordance with consumer and data protection legislation.

If you place an order with us, we request certain personal information. You must provide contact information such as name, e-mail, delivery address and in some cases the delivery recipients phone number. Recipients phone number is strictly used only to fulfil the delivery of an order and is sometimes requested by carrier / shipping services.

All our payments are processed through BrainTree by PayPal and Paypal Direct Checkout or direct bank transfer, therefore Studio Beate Snuka never receives your credit card information. Paypal is PCI DSS certified and secures Customers data.

We use third party web cookies from WooCommerce to help analyze visitors actions on our website.

We reserve the right to modify this privacy policy. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

Our webstore is powered by WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you;

Paypal Direct checkout

BrainTree powered by Paypal

WooCommerce

Google Analytics

Payments

We accept payments through PayPal and BrainTree powered by Paypal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

MailPoet newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

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